8mbets Privacy Policy
Your personal information matters to 8mbets. This document clearly explains what data we collect, how it is used, and what steps we take to protect your privacy.
Table of Contents
1 Introduction and Applicability
8mbets is an online betting and casino platform serving users in Bangladesh. This Privacy Policy applies to the 8mbets website and all related services. When you register, log in, or use any of our services, this policy comes into effect automatically.
We recommend reading this document together with our Terms and Conditions, as both documents together form the legal framework governing the relationship between you and us. This policy applies equally to users who were already using 8mbets before it came into effect.
8mbets believes that transparency about data is the foundation of user trust. That is why this policy is written in clear, straightforward language so you can fully understand what we do with your information.
2 Types of Data Collected
8mbets collects two types of data — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
The information you submit includes:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, or bank account number)
- Profile photo (if uploaded)
- Any messages you send via live chat or email
2.2 Automatically Collected Information
Information collected automatically while you use the site:
- IP address and device identifier
- Browser type and operating system
- Login time, page visit patterns, and session data
- Game activity, betting history, and transaction records
- Approximate location data (IP-based only)
3 How Data Is Collected
8mbets collects data through the following methods:
3.1 Registration and Account Management
When you open an account with 8mbets, your basic personal information is collected through the registration form. This information is used to verify your identity and keep your account secure.
3.2 Transaction Processing
Payment-related information is collected during deposits and withdrawals. 8mbets processes transactions via bKash, Nagad, Rocket, and bank transfer. Records of these transactions are retained for security and audit purposes.
3.3 Support Communications
When you contact our customer support team via live chat or email, details of that conversation are recorded for future reference.
3.4 Automated Tracking
Data about user behaviour is collected through cookies, web beacons, and similar technologies, which helps improve site performance.
4 Purposes of Data Use
8mbets uses your data only for the following legitimate purposes:
- Account management: Creating, verifying, and keeping your account secure.
- Service delivery: Managing games, betting, deposits, withdrawals, and bonus features.
- Identity verification: Completing the KYC (Know Your Customer) process to prevent fraud and ensure account security.
- Customer support: Resolving your queries and complaints.
- Communications: Sending important account notifications, promotional information, and service updates.
- Platform improvement: Analysing user experience to improve site functionality.
- Financial security: Detecting suspicious transactions and preventing money laundering.
- Legal obligations: Fulfilling responsibilities under applicable laws.
8mbets never sells your data to third parties. Full details about 8mbets and our services can be found on our About Us page.
5 Sharing Data with Third Parties
8mbets shares data with third parties only in strictly limited circumstances and for specified purposes. Data may be shared in the following cases:
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and related banking infrastructure to complete transactions. This sharing is solely for processing transactions, and each payment partner operates under its own privacy policy.
5.2 Technology Service Providers
Technical data is shared with specific technology partners for platform operation. These partners work on behalf of 8mbets, and their use of data is contractually restricted.
5.3 Legal Requirements
In the case of a court order or a valid request from a legal authority, 8mbets is obliged to disclose data in compliance with the law. Such disclosures are limited and carried out within the legal framework.
5.4 No Sale of Data
Under no circumstances does 8mbets sell or rent your personal data to advertisers or any other commercial entity.
6 Cookies and Tracking Technologies
The 8mbets website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve site functionality.
6.1 Essential Cookies
These cookies are necessary for the core functionality of the site — such as maintaining login sessions and security verification. They cannot be disabled.
6.2 Performance Cookies
These cookies analyse patterns of site usage to help improve the quality of our services. They contain no personally identifiable information.
6.3 Preference Cookies
These cookies are used to remember your language selection and interface preferences. You can delete these cookies from your browser settings, though some services may not function normally as a result.
6.4 Cookie Controls
You can choose to accept or reject cookies through your browser settings. However, blocking essential cookies will prevent some services from working properly.
7 Data Retention and Deletion Period
8mbets retains your data only for as long as necessary or legally required.
7.1 While Your Account Is Active
While your account is active, your personal data, transaction records, and game history are retained. This information is necessary for service delivery and account management.
7.2 After Account Closure
Even after your account is closed, financial and identity-related data is retained for a specified period as part of our legal obligations and anti-fraud measures.
7.3 Data Deletion Requests
Some data cannot be deleted immediately due to legal obligations. However, once the legal retention period ends, your data is deleted securely. The detailed process for requesting data deletion is described in Section 10 of this policy.
8 Security Measures
8mbets uses industry-standard technical and organisational measures to keep your data secure.
8.1 Encryption
All data transmission is secured through SSL (Secure Socket Layer) encryption. This means no third party can read any information exchanged between your browser and our servers.
8.2 Access Controls
Your personal data is accessible only to authorised staff and only within the scope of their responsibilities. 8mbets reviews access logs regularly.
8.3 Two-Factor Authentication
Two-factor authentication (OTP) is used to protect your account. This prevents unauthorised access.
8.4 Security Reviews
8mbets conducts regular security assessments and is committed to resolving any vulnerabilities promptly.
9 Protection of Minors
8mbets strictly prohibits participation by anyone under the age of 21. Only users aged 21 and above may register and use this platform.
If we become aware that data from a minor has been collected by mistake, that data will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child is using 8mbets, they are asked to contact our support team without delay.
To learn more about responsible gaming, we encourage you to read our Responsible Gaming Policy page, which describes various methods for managing gaming habits in detail.
10 User Rights
8mbets respects your rights regarding your data. Your key rights are set out below:
10.1 Right to Access
You may request at any time to know what information 8mbets holds about you. Upon contacting our support team, a summary of your data will be provided within a set timeframe.
10.2 Right to Rectification
If any of your data is incorrect or out of date, you may request a correction. This can be done through your account settings or via support.
10.3 Right to Erasure
You may request deletion of data that is not subject to legal retention requirements. Please note that financial transaction records must be retained for a specified period under applicable law.
10.4 Right to Opt Out of Marketing
If you do not wish to receive promotional messages from 8mbets, you may unsubscribe at any time. Important account-related notifications will remain separate.
10.5 Right to Data Portability
You may request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights or if you have any questions, contact 8mbets via live chat or email support.
11 Policy Changes
8mbets reserves the right to amend or update this Privacy Policy as needed. The following process is followed when changes are made:
- The date at the top of this page will be updated when changes are made.
- A notification will be sent to the registered email address for any significant changes.
- Continued use of the site after changes are made will be considered acceptance of the new policy.
You are requested to review this policy regularly. If you object to any changes, the option to close your account will always remain available.
12 Contact
If you have any questions, comments, or complaints about this privacy policy, you can contact 8mbets:
- Live Chat: Speak directly via the live chat icon at the bottom right of the site — support is available 24/7 in Bengali and English.
- Email: [email protected]
The 8mbets support team is active 24 hours a day, seven days a week, and is committed to resolving any privacy-related concerns you may have promptly. Answers to common questions may be found in our FAQ section.