For ages 21 and above

Responsible Gaming Guidelines at 8mbets

Gaming should be a source of fun — not stress. 8mbets believes every player has the right to know when to stop, how to set limits, and where to get help if needed.

Safe and Secure

24/7 Support

Self-Exclusion Option

21+

All casino and betting activities at 8mbets are only for individuals aged 21 or above.

Play Safe

Your wellbeing comes first. Set limits, understand your situation, and play with awareness.

What Responsible Gaming Is and Why It Matters

Learn about 8mbets' approach and our commitment to you.

Online betting and casino gaming is a form of entertainment. But like any entertainment, it is enjoyable only when done with awareness and within set limits. 8mbets always wants every player to stay in control of their budget and time.

Responsible gaming means not betting more than you can afford to lose without it affecting your daily life. Those who have read our terms and conditions know that 8mbets never supports pushing players toward harm.

Sometimes a person may not even realise they are moving toward problem gambling. For this reason, 8mbets keeps various self-control tools available — from setting deposit limits to full self-exclusion. You will find detailed information about all these tools on this page.

Informed players often look for answers to important questions in the FAQ section — we have also answered responsible gaming questions there directly.

Key things to keep in mind

Gaming is for entertainment — not a guaranteed source of income

Do not bet more to try to recover money you have lost

Never bet with borrowed money or by cutting your family's expenses

Do not let anyone under 21 use your account

Avoid betting when you are under stress or feeling low

If you feel something is wrong, contact our 24/7 live chat. Our support team is ready to help in Bengali.

Self-Control Tools

8mbets provides these tools to help you stay in control of your gaming.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly. Once you lower a limit it takes effect immediately; raising a limit requires a set waiting period.

Loss Limit

Set a cap on how much you can lose within a given period. Once that amount is reached, no further betting will be possible — this is an effective way to protect your budget.

Session Time Limit

Decide in advance how long you will play in each session. When the time is up, a warning message appears and you can end the session.

Short Break

You can temporarily suspend your account for a set period (such as 1, 7 or 30 days). During this time you will not be able to log in or make deposits.

Self-Exclusion

If you need a longer break, choose self-exclusion. Options range from a minimum of 6 months to permanently closing your account. No promotional messages will be sent during the self-exclusion period.

Reality Check

At regular intervals, a notification will appear showing a summary of your session time, wins and losses — so you can make informed decisions.

To activate or deactivate any of these tools, contact 8mbets' 24/7 live chat support. Our team will walk you through the entire process in Bengali.

Warning Signs of a Problem

Certain signs indicate that gaming has moved beyond entertainment and become a problem.

You keep increasing your bets trying to recover lost money and end up losing more
You are hiding your gaming from family or friends, or lying about it
You want to quit or take a break but cannot manage to do so
You are prioritising gaming over work, studies or family responsibilities
Thinking about gaming is affecting your sleep, eating or ability to focus on daily tasks

You are betting with borrowed money, dipping into savings, or using your family's money
Losses cause you unusually strong anger or low mood, more than wins bring you happiness
You are arguing or falling out with family or friends when they ask you to stop gaming
You keep telling yourself "just one last time" — but keep coming back
You turn to gaming every day to relieve stress or escape loneliness

If even one of the above signs applies to you, seek help without delay. Asking for help is not a weakness — it takes courage.

8mbets' Commitment

We believe that building a healthy gaming environment over the long term is the best outcome for us and our players.

We have verification measures in the registration process to prevent minors from opening accounts

If unusual gaming patterns are detected, our team may proactively reach out to the player

Self-exclusion requests are processed promptly and no promotional messages are sent during that period

Live chat and email support in Bengali is available 24 hours a day, 7 days a week

Ways to Get Help

You do not have to face this alone. The people around you and professional support are both available to you.

8mbets Live Chat Support

Speak directly in Bengali through our 24/7 live chat. Our team is always ready to help with self-exclusion, deposit limits, or any other support. You can also reach us by email.

Family and Loved Ones

Talk openly with a trusted family member or friend. The companionship and support of someone close often becomes the greatest strength in dealing with a problem.

Professional Counselling

Speak with a psychologist, counsellor, or addiction specialist. Both public and private mental health counselling services are available in Bangladesh.

Contact Us

For help with any responsible gaming matter, contact the 8mbets support team directly. We provide assistance in both Bengali and English.

24/7 Live Chat — from any page on the site

Email: [email protected]

Confidentiality Guaranteed

Your personal information and support requests are kept completely confidential. Our privacy policy explains this in detail.

Protection of Minors

8mbets strictly prevents anyone under 21 from opening or using an account. Age is verified during registration and further information may be requested in cases of doubt.

If there are younger members in your household, keep the following in mind:

Use password locks on computers and mobile devices
Never share your 8mbets account login details
Give children age-appropriate awareness about betting and casino games
Enable parental controls on devices

Under 21 is not permitted

Mandatory age restriction for all casino and betting activities

If you suspect someone you know who is a minor is using 8mbets, let us know immediately via live chat. We will act quickly and handle the matter in complete confidence.

Responsible Gaming FAQ

Answers to frequently asked questions about responsible gaming.

You can request a withdrawal of any balance in your account before the self-exclusion takes effect. Withdrawals are usually processed within 10 to 45 minutes. Contact live chat for more details.

Self-exclusion is an important protection tool. Reactivating your account during the period is generally not possible. After the period ends, reactivation may be discussed following a set review process.

A request to lower your deposit limit takes effect immediately. Raising a limit, however, requires a set waiting period (cooling-off period) — this is to protect you from making decisions in the heat of the moment. Contact live chat for more details.

Listen without judgment and be there for them. If needed, remind them that professional mental health support is available. The 8mbets support team can also advise family members in such situations — reach out via live chat or email.

No. All casino and betting activities at 8mbets are only for people aged 21 or above. Age is verified during registration, and any account found to belong to a minor will be closed.

When the session time limit is reached, a message will appear and no new bets will be allowed after the current round or bet is settled. Any ongoing game will be resolved normally.